Check-In time: 2:00pm – Check-Out time: 10:00am
Early Check-In time (by request only) : Mid Day*
Late Check-Out time (by request only) : Mid Day*
*Note – strictly subject to availability, please send your requests and confirmation will be confirmed a few days prior to arrival. We remain the right to cancel your early check-in or late check-out and revert to standard check in times should another booking come through on your arrival or departure dates.
For a quick response, please message the Property Manager directly through your booking website message services (airbnb, bookabach or homeaway) or text on +64 27 3212006. You can also email us on info@whalebaysurf.co.nz.
Yes all Linen is provided free of charge including bedding, shower towels, face cloths, shower mat, hand towel, spa towels, tea towels, dish cloths.
Yes you will have paid a cleaning tariff in your total rate that includes full cleaning and grooming after your departure. We kindly ask however that all dishes are washed, dried and put away please and all rubbish and recycling be placed in (or next to) the outside bin provided on the deck.
The property will provide most things you would expect in a normal holiday home ie coffee, tea, sugar, salt, pepper, oil, dish washing liquid and some toilet paper etc. If you feel you may need something in particular please bring it with you, just in case. All linen is provided. The shower includes a pump dispenser for liquid shower soap, shampoo & conditioner, however if you prefer specific personal cleaning products please feel free to bring them with you.
The Whale Bay Surf Bach is set up for an absolute maximum of Five people and no extra guests are allowed sorry. If we find that you have had more guests staying than originally booked you will be charged an extra fee.
Sadly (and without prejudice to your loved animals) The Whale Bay Surf Bach does not allow pets. Numerous guests have requested a sterile, fur and oder free environment where their babies and children can crawl and play in confidence on the floors, decks and lawn etc and where those with pet allergies can book and stay knowing the place offers a reliably pet free environment. We apologise for any inconvenience caused and thank you in advance for your understanding.
All arrival and property details will be sent to you approximately 1 week prior to your arrival.
No, there is only one set of keys for the property.
Wifi codes are stated on your arrival and property information email sent out to you prior to your stay. Located on the Coffee Table is also a property manual stating wifi codes and easy ‘how to use’ TV instructions.
Yes the gas bottle will be full and is directly attached to BBQ. Please ensure gas is turned off at the bottle when you have finished cooking. Should the gas bottle run out, please contact the Property Manager at your earliest and the bottle will be replaced ASAP.
Firstly we advise SAFETY, especially where children are present, please take full responsibility and supervise all children at all times. Do not enter the spa pool if intoxicated. We take extreme pride in ensuring the spa pool water and filters, are clean, fresh and sanitary for you, upon your arrival. Please ensure no sand, dirt, grass and strictly no GLASS or other contaminants are introduced into the spa pool.
Please place 1 Scoop of Chlorine in the spa each night and please replace the cover and ensure that the spa pool’s LED light on the control panel is left on ” AUTO”. The spa pool temperature is pre-set at 39.5 degrees celsius. Depending on your length of stay, the spa pool will be periodically serviced, however in the event where the water level drops below the water level line as a result of use, please feel free to use the hose provided to top it back up to the water level line. The spa pool pump motor is silenced and very quiet, however should this ever interfere with your sleep at night, please feel free to turn the spa’s power lead off at the wall and please ensure to turn it back on in the morning to ensure the heat and filtration system is maintained.
The maximum persons in the pool should not exceed 4 people at any one time please. Spa pool towels are provided.
Do we recycle? Yes we do recycle and we kindly ask for your full participation in helping us make this happen. The green recycling bins are placed outside on the deck next to the umbrella. Please recycle all plastics, glass, cardboard etc. Upon departure please place all your rubbish (in the large black bin) and recycling (in the green bins) provided outside and our cleaners will take care of the rest.
No sorry – strictly no tents and no extra guests allowed.
